Ford Service Pledge

MICHAEL BONEHAM

Managing Director and President

Service Pledge

At Ford Service, the quest to give you better and more efficient service never stops. And in our endeavour to make our service even better, we are making a commitment on what you can expect when you give your car for service.

To reinforce the importance of this initiative, we are making a set of promises that form the Service Pledge, which is given below:

  • Explain to you the required vehicle servicing, estimated cost and time beforehand
  • Deliver the vehicle at the promised time
  • Ensure that the bill is within estimate and explain the bill in detail
  • Respond to any query or concern within 24 hours

In case you find that any of the above-stated have not been carried out, please write directly to the owner of your preferred servicing dealer.Click here for the dealer contact list.

If your problem is still not resolved, please write to our President & Managing Director, Mr. Michael Boneham at the following e-mail address write2md@ford.com