Your safety is of utmost importance to us.
Here are the initiatives that we have taken for your well-being.
Call your new Ford home
A convenient and safe way to test drive or buy your new Ford. Just Dial-A-Ford at 1800-419-3000 from the comfort of your home and we will take care of the rest.
At your service, right at home
Get your Ford serviced from the comfort of your home with our Pick-Up & Drop facility. Just Dial-A-Ford at 1800-419-3000 and we will take care of the rest.
Vehicle Sanitization
The key touchpoints of all test drive, demo cars, serviced cars and new cars are sanitized before being handed to the customers.
Dealership Sanitization
All our dealership facilities are regularly sanitized and equipped with adequate hand sanitizers.
Best Hygiene Practices
Our staff follows best hygiene practices like wearing masks and gloves, regularly washing hands and using hand sanitizers along with maintaining social distancing.
Use of Technology
Our dealership sales and service staff is equipped with technology tools to take care of any queries that you may have, minimizing the need for physical contact.
Cashless Payments
Digital and online payment options are available across all our sales and service centers to minimize physical contact.
Ford Customer Support Programs
You take care of yourself. We’ll take care of your car.
For those of you who are still in lockdown, we urge you to focus on your safety. We assure you that all the pending Vehicle Warranty, Extended Warranty and Free Service, which are about to expire due to dealership shutdown, will be extended.
Extension of Warranty, Extended Warranty, Flexi & Service Schedule Plans
For customers whose Vehicle Warranty or Extended warranty is expiring between 15th March and 31st May 2020, the same has been extended till 30th June 2020. Also, customers who have purchased a Flexi Plan or Service Schedule Plan and the services were due between 15th March and 31st May 2020 can avail these services at the dealership till 30th June 2020.
Warranty and Extended Warranty renewal extension
Customers with Vehicle Warranty expiring between 15th March and 31st May 2020 may purchase Extended Warranty after dealerships resume normal operations till 30th June 2020 and there will be no extra charges applicable.
Customers due for Free Service
Customers with vehicles due for 1st and 2nd Free Service during the period 15th March to 31st May 2020 can avail the Free Service at any time after dealerships resume normal operations.
Price Protection for customers
Customers who have booked a BS6 Ford vehicle and not taken delivery will be price protected until 30th April 2020.
Customers due for Periodic Maintenance Service (PMS)
Customers with vehicles due for PMS during the period 15th March to 31st May 2020 can avail PMS after dealerships resume normal operations. All such customers can come for PMS Service up to 30th June 2020 without impacting Vehicle Warranty.
In the interest of your and your family’s health, we urge you stay at home and not step out, unless necessary. Should you require immediate assistance regarding your Ford, we will be happy to assist you.
1800-209-7400
1800-103-7400
Fordcare to 56263
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