Ford is committed to support the government to help limit the spread of novel coronavirus. In line with recent health advisories, operations at Ford dealerships have been suspended until April 14. We look for the next best opportunity to serve you & request for your patience and kind understanding in these testing times.

Should you require immediate assistance, a Ford family member will be happy to assist you. Feel free to reach us at custmail@ford.com or through @FordIndiaHelp on Twitter for all urgent queries. Our Customer Care experts, although working remotely, will be happy attend to your query as soon as possible.

In line with recent health advisories, operations at Ford dealerships have been suspended until April 14. We will work to ensure information on Google is updated at the earliest. In the interest of your and your family’s safety, we would request to not step out of your homes unless and support the government’s efforts in limiting the spread of novel Coronavirus.

Should you require immediate assistance, a Ford family member will be happy to assist you. Feel free to reach us at custmail@ford.com or through @FordIndiaHelp on Twitter for all urgent queries. Our Customer Care experts, although working remotely, will be happy attend to your query as soon as possible.

In line with recent health advisories in your area, operations at your nearest Ford dealership/ service center have been suspended until April 14. We request your understanding in these trying times and assure you of our prompt support, as soon as the lockdown in your city is lifted.

Should you require immediate assistance, a Ford family member will be happy to assist you. Feel free to reach us at custmail@ford.com or through @FordIndiaHelp on Twitter for all urgent queries. Our Customer Care experts, although working remotely, will be happy attend to your query as soon as possible.

The health and safety of the workforce, dealers, customers, supplier partners and communities is our highest priority and we are continuing to act in real-time to help limit the spread of the novel coronavirus in communities where we live and work.

Please be assured that our dealerships, in cities where local government/administration had not announced a lockdown until recently, supported customers while following strict safety guidelines such as:

• Best hygiene practices: All members of staff are following best practices of hygiene, like regular washing of hands & usage of hand sanitizers.
• Sanitization of vehicles: All test-drive vehicles are sanitized after every demo or test drive. All delivery vehicles are sanitized before the delivery.
• Sanitization of facilities: All our facilities are equipped with hand sanitizers and frequently cleaned using chemicals that neutralize viruses and other contagions
• Ghar Baithe Service: All Ford owners are being urged to use Pick-up & Drop by our staff observing proper hygiene and to pay online for their scheduled service – in line with local law and order guidelines
• Use of technology to stay in touch: Dealers or service center staff are educated to use technology to constantly remain in touch with customers.

We are extremely sorry to hear that. While we can’t make up for your loss, please do let us know what specific help Ford can provide for you to tide through this difficult situation. In case you are considering selling your Ford car, you may reach out to a Ford Assured outlet, once the restrictions on movement are lifted, and the team will assist you with best available market value of your vehicle. You may also get in touch with your banking/vehicle financing partner to check if they are offering any EMI/interest holiday to its customers during these difficult times.

We are extremely sorry to hear that your salary has been delayed. However, we would advise you to seek help from your bank in this matter. We assure you of best support from Ford, wherever possible.

We are continuing to evaluate the impact of this unforeseen situation on customers and the health of our business. As an immediate measure to reduce inconvenience to our customers, we have announced the following measures:

• Price protection on all new bookings made until April 30. Ford will honor the price at which customers booked their cars until April 30
• A three-month extension in warranty on all vehicles where factory-warranty or extended warranty is due to expire between March 15 and May 30, 2020. Such customers can avail all warranty benefits until June 30, 2020
• Three-month extension in availing all scheduled service benefits, including free service, to June 30, 2020, without impacting either factory-warranty or extended warranty
• Free of cost Roadside Assistance facility for all Ford owners, including those customers who haven’t subscribed to the facility and irrespective of the age of their vehicle
• A three-month extension in buying extended warranty products for all vehicles where factory-warranty will expire in March or April. Customers planning to buy extended warranty in April or May, can do so by June 30, 2020

Ford is committed to support all our customers in these testing times. As an immediate measure to reduce inconvenience to you, we are offering a complete price protection on all new bookings made until April 30. Please be assured that Ford will honor the price at which you booked your Ford vehicle.

Ford is committed to support all our customers in these testing times. As an immediate measure to reduce inconvenience to you, we have extended all scheduled service benefits, without impacting warranty, until June 30. Please prioritize your and your family’s health by continuing to stay indoors and avail Ford’s reliable door-step service once the lockdown restrictions are lifted in your city. Our trained staff, observing proper hygiene, will Pick & Drop your vehicle for servicing and you will have the flexibility to pay online for your Ford’s scheduled service.

Ford is committed to support all our customers in these testing times. As an immediate measure to reduce inconvenience to you, we have announced a three-month extension on warranty benefits on all vehicles where factory or extended warranty products will expire in March or April. Please prioritize your and your family’s health by continuing to stay indoors. You can get your Ford car repaired by June 30, after things improve.