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SYNC® SUPPORT

How to download software updates to a computer

 

To get the most from your SYNC® system, always ensure you are using the latest version. You can download the latest software updates at no charge from the Owner site.

Please note:

Ensure your Owner account has been set up, you are logged in and your vehicle has been registered on the Owners site. 

You need a USB drive that holds 8 GB or more and is not password protected. The USB must be FAT format. NTFS format do not work.

You are logged in to the Owner site.

SYNC® SUPPORT

How to download software updates to a computer

 

To get the most from your SYNC® system, always ensure you are using the latest version. You can download the latest software updates at no charge from the Owner site.

Please note:

Ensure your Owner account has been set up, you are logged in and your vehicle has been registered on the Owners site. 

You need a USB drive that holds 8 GB or more and is not password protected. The USB must be FAT format. NTFS format do not work.

You are logged in to the Owner site.

Software Updates

 

Locate the SYNC® Updates section and click Request Download to send your request to SYNC® Updates Centre.

 

Locate the SYNC® Updates section and click Request Download to send your request to SYNC® Updates Centre.

Software Updates

 

Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.

 

Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.

Software Updates

 

After the file is ready, return to the SYNC® updates section and click Start Download.

Note: Please do not download this file directly to your USB drive!

· If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.

Keep your USB nearby. You’ll need to use it soon.

 

After the file is ready, return to the SYNC® updates section and click Start Download.

Note: Please do not download this file directly to your USB drive!

· If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.

· Keep your USB nearby. You’ll need to use it soon.

Software Updates

 

Click Continue.

 

Click Continue.

Software Updates

 

After reading the SYNC® Device End User License Agreement, click I Agree to confirm.

 

After reading the SYNC® Device End User License Agreement, click I Agree to confirm.

Software Updates

 

Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.

· You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)

TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.

*Your filename may differ

 

 

Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.

· You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)

TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.

*Your filename may differ

More SYNC® Support

More SYNC® Support

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Ford India Private Limited (“Ford”) likes to caution customers about unsolicited phone calls from individuals/ agencies falsely presenting themselves as our affiliates/agents or representatives offering insurance renewals, Roadside assistance plans. Please don’t provide personal or financial info as well as policy details to such unknown callers. Please contact your nearest Ford dealer for assistance with the purchase of motor insurance or Roadside assistance plans or visit the owner section of the Ford India Website