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Term and Conditions | Ford India

FORD PROTECT EXTENDED WARRANTY PLAN
TERMS & CONDITIONS

 

Welcome to the Ford Family!

We at Ford India Private Limited (“Ford”) are committed to providing our customers with top quality vehicles and thank you for the trust and confidence you have placed in us being our valued customers. Our Extended Warranty plan commences at the expiry of your Ford New Vehicle Warranty (Refer Owner’s Manual for details).

What is covered in Extended Warranty?

If there is a mechanical or electrical failure in your Ford vehicle within the stipulated plan term for a reason other than wear and tear, accidents or misuse, the part will be replaced or repaired at no charge.

What is not covered in Extended Warranty?

  • Normal maintenance service, including oil and fluid changes, headlight aiming, fastener, retightening, wheel balancing, wheel alignment and tyre rotation, cleaning of injectors, adjustments of the ignition timing, clutch and valve clearances.

  • Any consumable items that require periodic replacement as part of normal vehicle maintenance and replacement of normal wear and tear parts including without limitation, lubricants, fuel filters, air filters, spark plugs, oil filters, wiper blades, emission valve odour/mesh/cow pollen filter, belts, hoses, rubber boots, brake pads/disks, friction materials, clutch facings and bulbs, tyres, paint work, panel etc. or bodywork and their components made of glass, interior / exterior trims or decorative components, weather strips, door run channel, suspension bushings/joints, shock absorbers, exhaust systems, catalytic converters, axle bearings and wheel bearings.

  • Mechanical or electrical failure or damage resulting from:
  1. Abuse/misuse of the vehicle
  2. Vehicle service and mechanical failure attributable to exceeding the manufacturer's operating limitations not done as per schedule is given in the Owner’s Manual.
  3. Running a vehicle once a defect or fault has occurred (including loss of lubricants and coolant)
  4. Impact or consequential failures during road accident
  5. Use of non-genuine Ford parts or accessories not approved by Ford; services, assembly, disassembly, adjustment or repair was done anywhere other than by Ford dealers.
  6. Use of contaminated fuel or lubricants and coolants
  7. Insignificant defect that do not affect vehicle performance (including without limitation) sound, vibration and fluid seepage.
  8. Use of LPG or alternative fuel unit other than a unit fitted by the vehicle manufacturer.
  9. Body modification not approved by Ford, any special body construction made by a third party manufacturer and not by Ford.
  10. Vehicle used for purposes other than what it was designed for example competitions, racing, off road use unless specifically designed for the purpose.
  11. War, accident, fire, overloading beyond specified vehicle weight, theft.
  12. Civil war, rebellion, revolution, military and usurped power, terrorism, nuclear risk, sonic boom, typhoon, floods, Tsunami waves, earthquakes or from any other external cause or other natural calamities.
  13. Used for public or emergency services (such as, but not limited to, police, fire brigade, ambulance, rescue, military purposes).
    •  Any other expenses incurred due to loss of time, inconvenience, commercial use, or other direct or indirect loss, including consequential loss, penalties for delay or detention, or in connection with guarantees of performance or efficiency, damage or liability incurred as a result of a mechanical or electrical failure (including personal liability).

    • Any towing or other expenses incurred in taking the vehicle to, and collecting it from, and authorized Ford dealer's premises.

    • Any claim arising from the failure of covered component which has prior to the failure been repaired by any person other than a Ford Authorized Dealer.
  14. For Extended Warranty Certificate, click here

FORD PROTECT EXTENDED WARRANTY PLAN
TERMS & CONDITIONS

 

Welcome to the Ford Family!

We at Ford India Private Limited (“Ford”) are committed to providing our customers with top quality vehicles and thank you for the trust and confidence you have placed in us being our valued customers. Our Extended Warranty plan commences at the expiry of your Ford New Vehicle Warranty (Refer Owner’s Manual for details).

What is covered in Extended Warranty?

If there is a mechanical or electrical failure in your Ford vehicle within the stipulated plan term for a reason other than wear and tear, accidents or misuse, the part will be replaced or repaired at no charge.

What is not covered in Extended Warranty?

  • Normal maintenance service, including oil and fluid changes, headlight aiming, fastener, retightening, wheel balancing, wheel alignment and tyre rotation, cleaning of injectors, adjustments of the ignition timing, clutch and valve clearances.

  • Any consumable items that require periodic replacement as part of normal vehicle maintenance and replacement of normal wear and tear parts including without limitation, lubricants, fuel filters, air filters, spark plugs, oil filters, wiper blades, emission valve odour/mesh/cow pollen filter, belts, hoses, rubber boots, brake pads/disks, friction materials, clutch facings and bulbs, tyres, paint work, panel etc. or bodywork and their components made of glass, interior / exterior trims or decorative components, weather strips, door run channel, suspension bushings/joints, shock absorbers, exhaust systems, catalytic converters, axle bearings and wheel bearings.

  • Mechanical or electrical failure or damage resulting from:
  1. Abuse/misuse of the vehicle
  2. Vehicle service and mechanical failure attributable to exceeding the manufacturer's operating limitations not done as per schedule is given in the Owner’s Manual.
  3. Running a vehicle once a defect or fault has occurred (including loss of lubricants and coolant)
  4. Impact or consequential failures during road accident
  5. Use of non-genuine Ford parts or accessories not approved by Ford; services, assembly, disassembly, adjustment or repair was done anywhere other than by Ford dealers.
  6. Use of contaminated fuel or lubricants and coolants
  7. Insignificant defect that do not affect vehicle performance (including without limitation) sound, vibration and fluid seepage.
  8. Use of LPG or alternative fuel unit other than a unit fitted by the vehicle manufacturer.
  9. Body modification not approved by Ford, any special body construction made by a third party manufacturer and not by Ford.
  10. Vehicle used for purposes other than what it was designed for example competitions, racing, off road use unless specifically designed for the purpose.
  11. War, accident, fire, overloading beyond specified vehicle weight, theft.
  12. Civil war, rebellion, revolution, military and usurped power, terrorism, nuclear risk, sonic boom, typhoon, floods, Tsunami waves, earthquakes or from any other external cause or other natural calamities.
  13. Used for public or emergency services (such as, but not limited to, police, fire brigade, ambulance, rescue, military purposes).
    •  Any other expenses incurred due to loss of time, inconvenience, commercial use, or other direct or indirect loss, including consequential loss, penalties for delay or detention, or in connection with guarantees of performance or efficiency, damage or liability incurred as a result of a mechanical or electrical failure (including personal liability).

    • Any towing or other expenses incurred in taking the vehicle to, and collecting it from, and authorized Ford dealer's premises.

    • Any claim arising from the failure of covered component which has prior to the failure been repaired by any person other than a Ford Authorized Dealer.
  14. For Extended Warranty Certificate, click here